Keri’s story

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Let me start my story with the present.  I’m currently working a research project that is truly my passion!  I love to use research to help people, especially when they have experienced tragic disasters like floods.  My research projects study organizations and organizing practices in the context of emergencies, disasters, and crises.  I also do research on healthcare organizations, because they face some real challenges, and all my research involves understanding how communication technology functions in these environments.

Why do I study these complex situations?

When I was in the 3rd grade my home unexpectedly flooded and my family lost everything. There was five feet of water in our house for over two weeks. I grew up on furniture donated by the American Red Cross and the support we had from our local community was incredible. I started working part time in high school and I also worked to put myself through college. I understand the value of hard work.

Now some about how I got to where I am, a social science professor. Trust me, this is not anything I imagined growing up, and I’m certain it never appeared on a what I want to do when I grow up form. I grew up in a small town in Texas and I got my undergraduate degree in biochemistry from Texas A&M. I got married and my husband and I moved to Southern California. I worked for Hewlett Packard and transitioned into a technical sales role. I loved this job, and my next few career moves kept me in and around biopharmaceutics , environmental chemistry, and air quality chemistry.

How did I change from being in the analytical chemistry industry to organizational communication and technology?

Working in the high-tech industry in the 1990s was an exciting time.  I got to use some the earliest communication technologies (car phones, email, and laptops) before they were adopted by the average person.  I was also an entrepreneur for about 4 years, so I know a bit about starting a business.  I’m not a techie, and I’m not typically the first person to go out and buy the latest technology, but I’m fascinated by how technologies have become a part of people’s work lives.  I also found that being educated as a physical scientist left me a bit clueless about working in teams, hidden power dynamics, and the soft-skills that are necessary to be successful.  I thought that I could follow the rules and do great work, and that was enough for people to support and promote me.

I often said that my first few classes in organizational communication were like therapy: I realized just how clueless I was, and now I had theories that explained how people really behaved at work.  I was hooked on research by the end of my masters degree and I continued on to get a Ph.D.

The first class that I taught was not great; I made a lot of mistakes like not understanding the importance of consistency.  The second class I taught had 26 women and 1 young man in the class, and I was really concerned because all my industry experience was male dominated.  The experience was life changing and I’m still friends with several students who were in that class in the early 2000’s.  I realized I had found my calling.

Personal information about Keri

My daughter is in college studying to be an architectural engineer. She can repair dry wall, weld, and she was prom queen her senior year in high school! She is overall a pretty neat young woman!

My son is a competitive indoor rock climber.  He’s placed 7th at Bouldering US Climbing Nationals and 5th in Speed Climbing.  Come visit my office if you want to see more pictures, because I’m pretty proud of them.

My husband has a Ph.D. in material science from Caltech and he works in the semiconductor industry.  In my spare time I jet ski, paddle board, do photography, scrapbooking, and volunteer work.

Changing communities by capitalizing on research in communication technologies.